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REFUND POLICY

SAFEGUARD HOSTING

LAST UPDATE: November 29th, 2018

 

GENERAL TERMS

General terms apply to all refund eligible Services offered by SafeGuard Hosting (www.safeguardhosting.ca). In addition, there may be special term(s) that apply to a specific product and/or service, and those are outlined below.

In no event is the same Service eligible for more than one refund. Service(s) must be cancelled before refund can be issued. No refund will be made if your Service(s) are suspended or terminated for cause per the Terms and Conditions for SafeGuard Hosting.


If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to SafeGuard Hosting.

All refunds are processed in Canadian dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund (if applicable).

Unless you request otherwise, refunds will be credited to your SafeGuard Hosting account balance. Purchases made using SafeGuard Hosting account funds can only be refunded as account credit. Purchases made by credit card or PayPal may be refundable to the source of payment.

SafeGuard Hosting is not responsible for any additional charges imposed by your credit card company or PayPal in the case of refund. Any processing fee(s) will be deducted from refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any SafeGuard Hosting Service(s).

 

SPECIAL TERMS

 

DOMAIN NAME REGISTRATION

Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.

New domain name registrations may be refundable*, at the sole discretion of SafeGuard Hosting, if you, the registrant, cancel the domain name registration for a valid reason, and the cancellation is processed within 3 days (72 hours) after registration.

*Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.

No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by SafeGuard Hosting, the registry or the third-party seller.

No refunds are available for fees paid for Premium Domain(s).

No refunds are available for fees paid for WhoisGuard subscription for the domain in question.

In the case of an unsuccessful attempt to transfer a domain name to SafeGuard Hosting, we will automatically refund any fees paid as an account credit.

 

WEB HOSTING

Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.

Package fees for Shared Hosting and Reseller Hosting may be refundable, at the sole discretion of SafeGuard Hosting, if you, the account holder, cancel within thirty (30) days after purchase.

No refunds are available for the following:

  • Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;
  • Any fees related to domain name registrations associated with your Web Hosting package;
  • Any renewals of Web Hosting and related Service(s).

 

NON-REFUNDABLE SERVICES

All other Services are non-refundable, including but not limited to:

  • Transfers or renewals of domain name registrations;
  • Fees for recovery or reactivation of domain names;
  • Dedicated Servers or Dedicated IP Addresses;
  • WhoisGuard subscriptions;
  • Any Service(s) purchased or acquired at a reduced fee, or on promotion;
  • Any fees paid by you to SafeGuard Hosting for providing non-service related support.

 

REFUND REQUESTS

If you would like to find out if you are eligible for a refund, you can submit a help desk ticket here. You must include the following information in your request:

  • Why you are asking for a refund;
  • Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase);
  • and any additional information required to process your refund request.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact: [email protected] or self-manage your account online.

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