We are currently responding to a security incident involving ransomware activity on part of our infrastructure. Upon detection, we immediately isolated affected systems, initiated our incident response procedures, and began restoring services from secure backups. There is no indication at this time of unauthorized access to customer credentials or billing systems. Our team is continuing remediation and verification efforts, and we will provide further updates as more information becomes available.
UPDATE:
We have identified the root cause of the issue and can confirm that all customer data remains encrypted and secure. Our team is now fully focused on restoring services, and we expect all systems to be operational again by 12:00 PM MST. We sincerely appreciate your patience and understanding.
UPDATE:
We encountered some challenges during the backup restoration process but have successfully resolved them. We are now in the final phase, awaiting the completion of file and database restoration. We expect the incident to be fully resolved within the next 12–24 hours.
Dear Valued Customers,
We have to perform some last-minute scheduled maintenance to upgrade our us-east-01.safeguardhosting.ca node. This maintenance will only affect our Discord Bot Hosting customers. This node will temporarily be down for 20 minutes today 05/31/2023, while this maintenance is underway; You can see live status updates here: status.safeguardhosting.ca/793393589.
The exact timeframe that the 20-minute server interruption will be between has not yet been determined. We will update our status ASAP.
We are doing a critical network upgrade to our Managed VPS and will require some downtime
Start Time: 2022-06-27 21:00:00 EST
End Time: 2022-06-27 22:00:00 EST
We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Toronto instances may be unreachable for some, or all, of the scheduled maintenance windows as we perform network, firmware, or host upgrades.
We are performing system changes in the Toronto location during the following scheduled maintenance window.
Start Time: 2021-01-27 08:00:00 UTC
End Time: 2021-01-27 12:00:00 UTC
We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Toronto instances may be unreachable for some, or all, of the scheduled maintenance window as we perform network, firmware, or host upgrades.
Dear Valued Customer,
We regret to inform you that we will be starting scheduled maintenance on our email server outside of business operating hours.
These upgrades will prevent a pretty continuous issue where all clients will experience an email outage every 3 months due to SSL Security issues within the server. This will also improve email deliverability for all users and more...
This also upgrades the security level of the mail server ensuring we are staying up to date with the latest security standards moving forward.
We will do our best to limit any downtime to our client's email service and apologize in advance if this requires any customers to have to reconnect their email accounts. We understand the inconvenience and want you to rest assured this will resolve this issue and it will not be occurring in the future.
The maintenance will be taking effect on September 10th, 2020 @ 10:00 pm EST.
We are planning to have the maintenance finished before September 11th, 2020 @ 6:00 am EST.
We once again would like to thank you for your patience and for being such a valued customer!
~ SafeGuard Hosting Support Team
This is a preventative maintenance that is absolutely required to avoid potential future issues. The native PHP version on the server will be upgraded to 7.2, If your sites require PHP 7.0 or 7.1 explicitly, please login to your cPanel account and navigate to the "Select PHP Version| icon and change to a non-native lower PHP version.
